General conditions

GENERAL CONTRACTING CONDITIONS FOR PROFESSIONALS

Information prior to the contractual process

This website www.lalluna.com is owned by LA LLUNA 1992 SL with CIF B66606591 and fiscal address in CAN JORDANA S / N 08612, MONTMAJOR (BARCELONA).

The General Contracting Conditions regulate the distance selling relationship between LA LLUNA 1992 SL and the user or client, in accordance with the legal stipulations, especially Law 7/1998, of April 13, on General Contracting Conditions, Law 7/1996, of January 15, on the Regulation of Retail Trade, to Law 34/2002 of July 11, on Services of the Information Society and Electronic Commerce and the applicable and current regulations on the protection of data.

LA LLUNA 1992 SL reserves the right to make the modifications it deems appropriate, without prior notice, in the General Conditions. Said modifications may be made, through their websites, by any form admissible by law and shall be binding during the time they are published on the web and until they are validly modified by subsequent ones. However, LA LLUNA 1992 SL reserves the right to apply, in certain cases, Specific Contracting Conditions in preference to these General Conditions when it deems it appropriate, announcing them in a timely manner.

The purpose of the website is the sale of wooden articles and decoration.

The duration of the contract will be linked to the delivery of the purchased product.

Likewise, you can subscribe to the newsletter to receive offers of the aforementioned products or general information that may be of interest to you.

As a professional, you expressly declare to know, understand and accept the conditions of use and these general contracting conditions. In the same way, you declare to be of legal age and have the legal capacity and to act necessary to access the websites of LA LLUNA 1992 SL and the hiring through them.

To purchase our products, you can go to the corresponding section of our online store.

It is an essential requirement that you register as a user of the web to make the online purchase. You can access the corresponding section for registration on the website itself. Once you register correctly, you will be able to access the online shopping service and view the prices of the products.

In accordance with the provisions of current regulations on the Protection of Personal Data, LA LLUNA 1992 SL informs users that the personal data collected during the registration and subsequent purchase process will be incorporated into the treatment system owned by LA LLUNA 1992 SL, in order to process said actions by the professional and manage subsequent actions derived from them. In accordance with the rights conferred by the current regulations on data protection, you may exercise the rights of access, rectification, limitation of treatment, deletion, portability and opposition to the processing of your personal data as well as the consent given for the treatment of the same, directing your request to the postal address indicated above or to the email lalluna@lalluna.com.

As long as you do not tell us otherwise, we will understand that your data has not been modified, that you agree to notify us of any variation and that we have the consent to use it in order to build loyalty between the parties.

During the purchase process you must identify yourself with the username and password provided. These data will not be public. You are responsible for treating confidentially and responsibly the identity and password obtained in the registration as a client, not being able to assign them to another. You can modify the registered information at any time, in your client area. In this same section you will have access to a history of your orders, this is only a consultation section but its management is allowed, the user being able to delete those records that he considers is not necessary to view.

After the purchase process, the customer will receive a confirmation by email. It is essential that during the purchase process the user indicates a valid email. If you do not receive confirmation within 24 hours from the completion of the order, please contact LA LLUNA 1992 SL on the customer service phone or by email lalluna@lalluna.com.

All the contents of the web are in Spanish, Catalan, English, Italian and French.

The customer, upon receiving the product at the delivery address provided, will receive an invoice or copy of the order.

Offer and validity

In the case of a product on sale, it will always be indicated along with its essential characteristics, the offer price and the validity of the same.

In compliance with current regulations, LA LLUNA 1992 SL offers information on all items for sale, their characteristics and prices. However, LA LLUNA 1992 SL reserves the right to withdraw, replace or change the products offered through its website, by simply changing its content. In this way, the products offered at any time on the web will be governed by the General Contracting Conditions in force in each case. Likewise, the company will have the power to stop offering, without prior notice and at any time, access to the aforementioned products.

Essential characteristics of the products

The products offered in our online store incorporate a photograph and its essential characteristics, this is the information obtained from the manufacturer itself. The color of the product, observable in the photograph, is not binding. In the characteristics it is identified.

Guarantee

LLUNA 1992 SL is responsible for the lack of conformity of all the products offered on the website during a period of two years from delivery. LLUNA 1992 SL has an after-sales service. The customer may go to the establishment of LLUNA 1992 SL, to the after-sales service, by email to $ mail or to the points established by the supplier itself. In case of doubt, you can contact the customer service telephone number 938 246 131 or by email lalluna@lalluna.com.

Prices

All products indicate the sale price in Euros and include Value Added Tax (VAT).

If any other tax is applicable, this will be indicated (IGIC or IPSI).

Delivery and transport costs

LA LLUNA 1992 SL makes shipments to the Peninsula, the Balearic Islands, the Canary Islands and Europe. LA LLUNA 1992 SL charges an amount of between 4.95 Euros for shipping costs to the Peninsula, 6 Euros to the Balearic Islands, 12 Euros to the Canary Islands, Ceuta, Melilla and the rest of Europe.

When the amount of the order is greater than 50 Euros and it is a shipment to the Peninsula there will be no costs, and therefore the shipment will be free.

Payment Methods

The customer may pay the amount of his order by opting for any of the following ways. During the purchase process you must indicate your choice:

- VISA or MASTERCARD credit card

All operations that involve the transmission of personal or banking data are carried out using a secure environment, a server based on the standard security technology SSL (Secure Sockets Layer). All the information that you transmit to us travels encrypted through the network.

Likewise, the data on your credit card are entered directly on the bank's page, at the POS (Bank's Point of Sale Terminal) and are not entered or registered on any LA LLUNA 1992 SL server.

When paying with a VISA or MASTERCARD card, the following information will always be requested: the card number, the expiration date, and a Validation Code that matches the last three digits of the number printed in italics on the back of your VISA card or MASTERCARD, offering, in this way, more guarantees about the security of the transaction.

This form of payment is valid only on the web.

When the amount of a purchase has been charged fraudulently or improperly using the number of a payment card, its holder may demand the immediate cancellation of the charge. In this case, the corresponding debit and reimbursement annotations in the accounts of the supplier and the holder will be made as soon as possible.

However, if the purchase had actually been made by the cardholder and the demand for return was not a consequence of having exercised the right of withdrawal or resolution and, therefore, had improperly demanded the cancellation of the corresponding charge, it will remain liable to LA LLUNA 1992 SL to compensate for the damages caused as a result of said cancellation.

- Wire transfer

When selecting the bank transfer, you will receive, together with the confirmation of your order, an e-mail with the bank details of LA LLUNA 1992 SL.

It is very important that when making the transfer you indicate in the subject the order number, as well as your name and surname, and make the transfer within 3 days after the order confirmation date in order to validate it.

If you wish, you can send us the proof of the transfer by fax, or by e-mail lalluna@lalluna.com. But in any case, the order will not be considered effective until our administration department has bank confirmation of the transfer.

Remind you that the payment must be made in EUROS and that all eventual exchange and bank fees are your responsibility.

In the case of bank transfers made from outside Spain, it is very important that when ordering the transfer, you always inform your bank to take charge of the commissions at origin, those bank commissions and expenses corresponding to your entity. Otherwise, LA LLUNA 1992 SL could paralyze the shipment of your order by not receiving the full amount of it.

Possible exchange and banking commissions are borne by the client.

- Resident payment

If you are already a customer of ours and it is not your first purchase, you can select this form of payment and LA LLUNA 1992 SL will pass a bank charge to the account number that you have already provided for this purpose.

If you are not yet a customer of ours or it is your first purchase, and you want to use this payment method, please contact us through our email: lalluna@lalluna.com or our customer service telephone number.

- Cash on Delivery

If you wish, we can send you your cash on delivery order, which you will pay upon receipt at no cost to you, since LA LLUNA 1992 SL bears the costs derived from this form of payment.

- PayPal

Allows you to send payments on the Internet safely and comfortably. The PayPal network builds on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. PayPal offers a service specially designed for those who are not satisfied with traditional payment mechanisms.

More information on PayPal. http://www.paypal.com.Ejecución Del Pedido

LA LLUNA 1992 SL se compromete a entregar el pedido en plazo de 24 a 48 Horas por envíos a Península y un plazo de 3 a 5 días al resto de destinos, a partir del día siguiente al pedido.
La disponibilidad de los productos ofrecidos por LA LLUNA 1992 SL puede variar en función de la demanda de los clientes. Pese a que LA LLUNA 1992 SL actualiza el stock periódicamente, el producto solicitado por el cliente podría estar agotado en ese momento. En caso de no ejecución por indisponibilidad, LA LLUNA 1992 SL en el momento que tenga conocimiento de esta situación lo notificará al cliente, por medio de un correo electrónico. El periodo de esta comunicación no superará en ningún caso el plazo máximo de 30 días. LA LLUNA 1992 SL podrá dar la doble opción de: suministrar al cliente sin aumento de precio, un producto de características similares o de superior calidad, o salvo razones justificadas y demostrables por LA LLUNA 1992 SL dentro de este mismo periodo abonar las sumas pagadas por el pedido anulado. En el supuesto de que LA LLUNA 1992 SL no realice este abono en el plazo señalado, el comprador podrá reclamar que se le pague el doble de la suma adeudada, sin perjuicio a su derecho de ser indemnizado.

Return of the defective product.

In the event that the product is not in good condition and the causes attributable to this are not a consequence of the customer, the customer will have the right to return the product, informing LA LLUNA 1992 SL of the reason for return through any of the means provided in these contracting conditions, and at no cost to the client. This return due to a defect or poor condition of the product will not be considered a right of withdrawal.

LA LLUNA 1992 SL undertakes to assume the cost of the return and to return the product for a new one in accordance with the conditions accepted at the time of sale.Reclamación

Si el cliente desea presentar una reclamación, el establecimiento de LA LLUNA 1992 SL está situado en CAN JORDANA S / N 08612, MONTMAJOR (BARCELONA) o a través del correo electrónico lalluna@lalluna.com.

Jurisdiction

Likewise, LA LLUNA 1992 SL reserves the right to file civil or criminal actions it deems appropriate for the improper use of its website and content or for the breach of these conditions.

The relationship between the user and the provider will be governed by current regulations and applicable in the Spanish territory. If any controversy arises, the parties may submit their conflicts to arbitration or go to the ordinary jurisdiction, complying with the rules on jurisdiction and competence in this regard. LA LLUNA 1992 SL is domiciled in BARCELONA, Spain.

GENERAL CONTRACTING CONDITIONS FOR INDIVIDUALS

Information prior to the contractual process

This website www.lalluna.com is owned by LA LLUNA 1992 SL with CIF B66606591 and fiscal address in CAN JORDANA S / N 08612, MONTMAJOR (BARCELONA).

The General Contracting Conditions regulate the distance selling relationship between LA LLUNA 1992 SL and the user or client, in accordance with the legal stipulations, especially Law 7/1998, of April 13, on General Contracting Conditions, Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defense of consumers and Users, current and applicable regulations on data protection, Law 7/1996, of 15 of January of Ordenación of the Retail Trade, and to the Law 34/2002 of July 11, of Services of the Society of the Information and of Electronic Commerce.

LA LLUNA 1992 SL reserves the right to make the modifications it deems appropriate, without prior notice, in the General Conditions. Said modifications may be made, through their websites, by any form admissible by law and shall be binding during the time they are published on the web and until they are validly modified by subsequent ones. However, LA LLUNA 1992 SL reserves the right to apply, in certain cases, Specific Contracting Conditions in preference to these General Conditions when it deems it appropriate, announcing them in a timely manner.

The purpose of the website is the sale of wooden articles and decoration.

The duration of the contract will be linked to the delivery of the product without prejudice to the right of withdrawal.

Likewise, you can subscribe to the newsletter to receive offers of the aforementioned products or general information that may be of interest to you.

As a user or client, you expressly declare to know, understand and accept the conditions of use and these general contracting conditions. In the same way, you declare to be of legal age and have the legal capacity and to act necessary to access the websites of LA LLUNA 1992 SL and the hiring through them.

To purchase our products, you can go to the corresponding section of our online store.

It is an essential requirement that you register as a user of the web to make the online purchase. Once you register correctly, you will be able to access the online shopping service and view the prices of the products. You can access the corresponding section for registration on the website itself.

In accordance with the provisions of current regulations on the Protection of Personal Data, LA LLUNA 1992 SL informs users that the personal data collected during the registration and subsequent purchase process will be incorporated into the treatment system owned by LA LLUNA 1992 SL, in order to process said actions by the professional and manage subsequent actions derived from them. In accordance with the rights conferred by the current regulations on data protection, you may exercise the rights of access, rectification, limitation of treatment, deletion, portability and opposition to the processing of your personal data as well as the consent given for the treatment of the same, directing your request to the postal address indicated above or to the email lalluna@lalluna.com.

As long as you do not tell us otherwise, we will understand that your data has not been modified, that you agree to notify us of any variation and that we have the consent to use it in order to build loyalty between the parties.

During the purchase process you must identify yourself with the username and password provided. These data will not be public. You are responsible for treating confidentially and responsibly the identity and password obtained in the registration as a client, not being able to assign them to another. You can modify the registered information at any time, in your client area. In this same section you will have access to a history of your orders, this is only a consultation section but its management is allowed, the user being able to delete those records that he considers is not necessary to view.

After the purchase process, the customer will receive a confirmation by email. It is essential that during the purchase process the user indicates a valid email. If you do not receive confirmation within 24 hours from the completion of the order, please contact LA LLUNA 1992 SL on the customer service phone or by email lalluna@lalluna.com.

All the contents of the web are in Spanish, Catalan, English, Italian and French.

The customer, upon receiving the product at the delivery address provided, will receive an invoice or copy of the order.

Offer and validity

In the case of a product on sale, it will always be indicated along with its essential characteristics, the offer price and the validity of the same.

In compliance with current regulations, LA LLUNA 1992 SL offers information on all items for sale, their characteristics and prices. However, LA LLUNA 1992 SL reserves the right to withdraw, replace or change the products offered through its website, by simply changing its content. In this way, the products offered at any time on the web will be governed by the General Contracting Conditions in force in each case. Likewise, the company will have the power to stop offering, without prior notice and at any time, access to the aforementioned products.

Essential characteristics of the products

The products offered in our online store incorporate a photograph and its essential characteristics, this is the information obtained from the manufacturer itself. The color of the product, observable in the photograph, is not binding. In the characteristics it is identified.

Guarantee

LLUNA 1992 SL is responsible for the lack of conformity of all the products offered on the website during a period of two years from delivery. LLUNA 1992 SL has an after-sales service. The client may contact the establishment of LLUNA 1992 SL, the after-sales service, by email at lalluna@lalluna.com or at the points established by the supplier itself. In case of doubt, you can contact the customer service telephone number 938 246 131 or by email lalluna@lalluna.com.

Prices

All products indicate the sale price in Euros and include Value Added Tax (VAT).

If any other tax is applicable, this will be indicated (IGIC or IPSI).

Delivery and transport costs

LA LLUNA 1992 SL makes shipments to the Peninsula, the Balearic Islands, the Canary Islands and Europe. LA LLUNA 1992 SL charges an amount of 7.50 Euros for shipping costs to the Peninsula, 12 Euros to the Balearic Islands, 16 Euros to the Canary Islands.

When the amount of the order is greater than 50 Euros and it is a shipment to the Peninsula there will be no costs, and therefore the shipment will be free.

Payment Methods

The customer may pay the amount of his order by opting for any of the following ways. During the purchase process you must indicate your choice:

- VISA or MASTERCARD credit card

All operations that involve the transmission of personal or banking data are carried out using a secure environment, a server based on the standard security technology SSL (Secure Sockets Layer). All the information that you transmit to us travels encrypted through the network.

Likewise, the data on your credit card are entered directly on the bank's page, at the POS (Bank's Point of Sale Terminal) and are not entered or registered on any LA LLUNA 1992 SL server.

When paying with a VISA or MASTERCARD card, the following information will always be requested: the card number, the expiration date, and a Validation Code that matches the last three digits of the number printed in italics on the back of your VISA card or MASTERCARD, offering, in this way, more guarantees about the security of the transaction.

This form of payment is valid only on the web.

When the amount of a purchase has been charged fraudulently or improperly using the number of a payment card, its holder may demand the immediate cancellation of the charge. In this case, the corresponding debit and reimbursement annotations in the accounts of the supplier and the holder will be made as soon as possible.

However, if the purchase had actually been made by the cardholder and the demand for return was not a consequence of having exercised the right of withdrawal or resolution and, therefore, had improperly demanded the cancellation of the corresponding charge, it will remain liable to LA LLUNA 1992 SL to compensate for the damages caused as a result of said cancellation.

- Wire transfer

When selecting the bank transfer, you will receive, together with the confirmation of your order, an e-mail with the bank details of LA LLUNA 1992 SL.

It is very important that when making the transfer you indicate in the subject the order number, as well as your name and surname, and make the transfer within 3 days after the order confirmation date in order to validate it.

If you wish, you can send us the proof of the transfer by fax, or by e-mail lalluna@lalluna.com. But in any case, the order will not be considered effective until our administration department has bank confirmation of the transfer.

Remind you that the payment must be made in EUROS and that all eventual exchange and bank fees are your responsibility.

In the case of bank transfers made from outside Spain, it is very important that when ordering the transfer, you always inform your bank to take charge of the commissions at origin, those bank commissions and expenses corresponding to your entity. Otherwise, LA LLUNA 1992 SL could paralyze the shipment of your order by not receiving the full amount of it.

Possible exchange and banking commissions are borne by the client.

- Resident payment

If you are already a customer of ours and it is not your first purchase, you can select this form of payment and LA LLUNA 1992 SL will pass a bank charge to the account number that you have already provided for this purpose.

If you are not yet a customer of ours or it is your first purchase, and you want to use this payment method, please contact us through our email: lalluna@lalluna.com or our customer service telephone number.

- Cash on Delivery

If you wish, we can send you your cash on delivery order, which you will pay upon receipt at no cost to you, since LA LLUNA 1992 SL bears the costs derived from this form of payment.

- PayPal

Allows you to send payments on the Internet safely and comfortably. The PayPal network builds on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. PayPal offers a service specially designed for those who are not satisfied with traditional payment mechanisms.

More information on PayPal. http://www.paypal.com.

Order Execution

LA LLUNA 1992 SL undertakes to deliver the order within 24 to 48 Hours for shipments to the Peninsula and a period of 3 to 5 days to other destinations, from the day following the order.

The availability of the products offered by LA LLUNA 1992 SL may vary depending on customer demand. Despite the fact that LA LLUNA 1992 SL updates the stock periodically, the product requested by the customer could be out of stock at that time. In the event of non-execution due to unavailability, LA LLUNA 1992 SL will notify the client by e-mail when it becomes aware of this situation. The period of this communication will not exceed in any case the maximum period of 30 days. LA LLUNA 1992 SL may give the double option of: supplying the customer without price increase, a product with similar characteristics or of higher quality, or except for justified and demonstrable reasons by LA LLUNA 1992 SL within this same period, pay the sums paid for the order canceled. In the event that LA LLUNA 1992 SL does not make this payment within the specified period, the buyer may claim that double the amount owed be paid, without prejudice to their right to be compensated.

Right of withdrawal, returns and claims

The buyer will have a period of fourteen calendar days to withdraw, from the day the customer receives the product, without any penalty and without indicating the reasons.

The exercise of the right of withdrawal must be carried out by means of a notification by telephone to 938 246 131, by sending an email to lalluna@lalluna.com, sending your letter to our postal address CAN JORDANA S / N 08612, MONTMAJOR (BARCELONA), or through the withdrawal form.

As established in article 103 of Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defense of consumers and Users, the supplies of services or goods made in accordance with the specifications of the consumer or clearly personalized, or that, by their nature, cannot be returned or may deteriorate or expire quickly, are exempt from withdrawal.

Return

The customer must return or deliver the product directly to LA LLUNA 1992 SL, to the address CAN JORDANA S / N 08612, MONTMAJOR (BARCELONA), without any undue delay, and in any case within a maximum period of fourteen calendar days from the date on which the right of withdrawal from the contract is formalized. The term will be understood as fulfilled if the customer returns the product before the end of the term.

The customer will be responsible for the costs of returning the product.

In any case, the products to be returned must be in perfect condition, unused and in their original packaging. Therefore, to avoid transport problems, please ensure that the package is properly protected and sealed. Once received, we will check their status. As soon as we check that both the item (s), as well as the possible components, accessories, promotional gifts and documentation, are complete and in perfect condition, we will proceed to return the money paid.

Payment refund

The reimbursement of the amounts received by the client will be made using the same means of payment used by the client, as long as the opposite has not been provided.

LA LLUNA 1992 SL may retain the refund until the product has been received, reason for withdrawal, or until the customer provides proof of return, depending on which condition is met first.

In case of unjustified delay by LA LLUNA 1992 SL, regarding the return of the sums paid, the client may claim double the sums paid, without prejudice to the right to be compensated for the damages suffered in which it exceeds of that amount.

Return of the defective product.

In the event that the product is not in good condition and the causes attributable to this are not a consequence of the customer, the customer will have the right to return the product, informing LA LLUNA 1992 SL of the reason for return through any of the means provided in these contracting conditions, and at no cost to the client. This return due to a defect or poor condition of the product will not be considered a right of withdrawal.

LA LLUNA 1992 SL undertakes to assume the cost of the return and to return the product for a new one in accordance with the conditions accepted at the time of sale.

If the client wishes to file a claim, the establishment of LA LLUNA 1992 SL is located at CAN JORDANA S / N 08612, MONTMAJOR (BARCELONA) or via email lalluna@lalluna.com.

Jurisdiction

Likewise, LA LLUNA 1992 SL reserves the right to file civil or criminal actions it deems appropriate for the improper use of its website and content or for the breach of these conditions.

The relationship between the user and the provider will be governed by current regulations and applicable in the Spanish territory. If any controversy arises, the parties may submit their conflicts to arbitration or go to the ordinary jurisdiction, complying with the rules on jurisdiction and competence in this regard. LA LLUNA 1992 SL is domiciled in BARCELONA, Spain.

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